Return & Refund Policy

We want you to love your Kohanaa items!
If you’re not completely satisfied, we’re happy to help.

Returns:

  • Accepted within 30 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

  • To start a return, contact us at kohanaahelp@gmail.com with your order number.

Non-returnable items:
Gift cards, sale items, and personal care goods (e.g., earrings, cosmetics) are non-returnable.

Refunds:
Once we receive and inspect your return, we’ll notify you about the refund status. Approved refunds will be automatically processed to your original payment method within 5–7 business days.